About Us

At Patient Perspective, we work with patients and staff in the NHS to help improve healthcare through the patient's eyes.

We use scientifically rigorous methods to deliver statistically reliable results, so that staff can tackle quality improvement with confidence.

Stephen Bruster, Patient Perspectives' founder and Company Director, was the lead researcher in the very first national inpatient survey in 1994. This was the first survey to show evidence that “satisfaction” surveys give an overly positive view that hides genuine room for improvement. As a result, patient surveys are now more likely to focus on reporting on “what happens” rather than rating satisfaction.

Our staff have been surveying patients now for over 15 years, having surveyed over 1 million patients during that time in hospitals (inpatients, outpatients, emergency care, day surgery, paediatrics), primary care (general practice, out-of-hours) and across diseases or conditions (cancer, heart disease, diabetes, hip-replacement).