Extended surveys

All of our customers in England have to carry out one or two surveys a year as required by the Care Quality Commission. For these, they normally have to survey 850 or (for primary care) 1,200 patients. The results for the surveys are only reliable at an organizational level, and sometimes a departmental level (e.g. medicine or surgery). This means they have limited use for quality improvement because they are not detailed enough to provide at a ward, clinic, or practice level.

Many customers now choose to extend the surveys so that results are available to clinical teams or even individual clinician level.

Results have shown differences between wards or clinics of up to 45 points on some performance indicator questions.

Find out exactly what is going on within your Trust from results you can rely on.